Privacy Policy

This privacy policy discloses the privacy practices for sayhellocomfort.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use and Sharing

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. Unless you ask us not to, we may contact you via email in the future to tell you about new products or services, or changes to this privacy policy.

Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others. Again, the statistics contain no personal information and cannot be used to gather such information.

SMS Consent and Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Four Seasons Heating & Cooling. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. Message HELP for help or email us at fourseasonsheatcool@fourseasonsheatcool.com. Reply STOP to any message to opt out. Information obtained as part of SMS consent will not be shared with third parties or affiliates.

SMS For Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

Upon consenting to receive text messages from Four Seasons Heating & Cooling, you may receive communications related to appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Please note that standard messaging disclosures apply.

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive several SMS messages per week related to your appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications.

Potential Fees for SMS Messaging

Carriers may charge fees for each message sent or received. These fees can vary based on the carrier's pricing structure and whether the message is sent domestically or internationally.

Opt-In Method

You may opt in to receive SMS messages from Four Seasons Heating & Cooling in the following ways:

  • By submitting an online form
  • Verbally, during a conversation
  • By filling out a paper form

Opt-out

Customers can opt out of SMS messaging from Four Seasons Heating & Cooling by replying STOP at any time to any received SMS message. Once opted out, you will receive no further SMS communication. Customers can opt back in at any time by replying START.

Disclosures

  • Message and data rates may apply. 2-5 per customer
  • Standard messaging rates will be charged by your mobile service provider.
  • You can opt out of receiving SMS messages at any time by texting "STOP" to the number from which you received the message.
  • For assistance, text "HELP" to 252-247-5500 or visit our https://www.sayhellocomfort.com/privacy-policy/

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any
  • Change/correct any data we have about you
  • Have us delete any data we have about you
  • Express any concern you have about our use of your data

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally-identifiable information. The computers/servers in which we store personally-identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time, and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, please contact us immediately.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.